- Staff Augmentation
Administrative Support Without The Overhead.
Dedicated virtual team members for front desk, billing support, care coordination, and bilingual patient calls - at a fraction of in-house cost.
64 - 72%
Cost Savings vs. In-house Hiring
Tailored Onboarding
Timeline Scoped On The Call
2 languages
English & Spanish Support
Staffing Your Practice Needs
You Dedicated Extended Team, Not a Call Center Pool
These are the some of the roles Emerald Health fulfills today. Each is a starting point. We scope the exact engagement on the consultation call.
Front Desk & Patient Calls
Billing Support
Care Coordination
Bilingual Patient Support
The Real Cost of in-house Hiring
Save 64%-72% per FTE - dedicated staff, not shared resources
Full-time virtual team members assigned 100% to your practice
- In-house Hire
Base salary (national avg)
$42,000
Benefits & health insurance
~$13,000
Payroll taxes & workers’ comp
~$3,800
Recruiting & onboarding
~$5,500
Turnover (annualized ~35%)
~$10,000
HIPAA training
~$500
Estimated annual cost
~$74,300
- Emerald Virtual Staffing
- Dedicated
Staff rate (by role)
$10–$13/hr
Full-time equivalent (2,080 hrs)
$20,800–$27,040
Benefits & taxes
$0
Recruiting & placement
$0
Turnover cost to your practice
$0
HIPAA training
$0 — handled by Emerald
Estimated annual cost
$20,800–$27,040
Estimated savings per FTE
64%–72%
Cost Reduction
$47,760–$54,000
Saved Annually
Rates vary by role. Front desk and scheduling from $10/hr. Care coordination and billing support typically $11–$13/hr. Turnover cost based on SHRM estimate of ~35% annualized rate for healthcare administrative roles. All figures approximate. Dedicated placement — not shared staff.
The Turnover Problem
When They Leave, the Cost is on Us Not You.
The average medical practice hires and retrains front-desk staff every 2-3 years. Each cycle costs 6+ weeks of productivity and $20,000+ in recruiting, training, and lost revenue.
25-40%
Annual Front-desk Turnover Rate in Small Medical Practices
With Emerald Health, the switching costs of turnover are on us. We handle the rehire, retraining, and ramp. Your operations don't pause. Your patients don't notice. Your team doesn't pick up the slack.
How It Works.
Scope the Role
30-minute consultation. We learn what you need: intake, care coordination, billing support, or a mix.
Staff & Train
We handle HIPAA training. You handle workflow training (train-the-trainer available on request).
Your Team, Your Way
Your virtual team member works your hours, your workflows, your EHR. They’re dedicated, not pooled.
Let's scope the roles you're trying to fill.
30-minute virtual staffing consultation.
Dedicated team members, not a call-center pool.
Frequently Asked Questions
Questions we hear from practice owners like you.
Every Emerald team member operates under a Business Associate Agreement, completes HIPAA training before client access, and works through your existing EHR — we never copy patient data outside your systems. Access is role-scoped, logged, and revocable on request. If your practice requires additional security controls (dedicated facility, biometric access, EMR-vendor-approved environments), we scope those on the consultation call.
Tell us, and we replace them. No penalty, no renegotiation. Our model is dedicated team members — not a call-center pool — so fit matters. If a role isn’t working at any point in the engagement, we rebuild the assignment around what you actually need.
Coverage is built into the engagement. Every dedicated team member has a backup trained on your workflows. You don’t lose a day of intake, calls, or billing support to PTO or illness. Your operations don’t pause when one person is out.
They notice service that’s faster and more attentive. Our patient-facing team members speak fluent English (and Spanish, on bilingual engagements), work your hours, use your scripts and protocols, and represent your practice — not Emerald. Most clients report patient experience scores hold steady or improve after onboarding.
Let's scope the roles you're trying to fill.
30-minute virtual staffing consultation.
Dedicated team members, not a call-center pool.